You’re here, reading this because you wanted to know about the best live chat plugins for WordPress. There are many plugins and services that do the job. But picking up the right one might be a crucial one. Let’s look at the best plugin for live chat in WordPress we can get today.
Why use live chat plugins for WordPress sites?
You might be wondering why does it even matter to have a live chat plugin for your WordPress website. But whatever our argument is, live chat plugins for WordPress add a whole new level of flexibility to a website.
Having a live chat feature installed on your site enables an easier way for the customers to get the answer to any of their queries as soon as possible. It’s all about that personal touch that boosts the confidence of your customers to think that you care much.
Just by making that extra step to your customers, it increases the likelihood to ensure to walk through customers to a positive experience. The perks of having a WordPress plugin for live support are:
- Boosts engagement
- Increases leads
- Improves customer’s confidence to buy
- Grows sales
- Reduces cart abandonment
To sum up, a live chat plugin for WordPress makes your brand stand out. Plus, it helps people recognize that you care about them. Live chat customer service is getting more popular day by day. It is becoming an industry standard with its awesome support experience.
WordPress plugins for online support live are revolutionizing the global support ticketing system. Many of them offer images and media loaders to send media files for getting better support.
These media loaders and uploaders make it convenient for the customers to get better live chat support. As the website manager, you can integrate some of these live chat services with project management tools, rating tools, and more to get the most out of them.
Get to know about the best WordPress plugins for live chat below and make sure to add one to your site. We’ve researched and gathered 16 of the best live chat plugins for WordPress. We covered both free and paid plugins. Explore the article and choose which one works best for you.
LiveChat
LiveChat is the ultimate OG in the live chat plugins for WordPress territory. As simple as the name, this live chat solution makes it easy for everyone to get their hands on live chat. LiveChat works best if you’re looking for a way to customize the chat boxes and makes them look fancy and beautiful, yet functional.
LiveChat stores chat histories for you, the site owners. Live chat features of LiveChat welcomes visitors to your site with a nice-looking chat box at the bottom of your site. There is a feature of leaving a rating via the website visitors once the conversation is done. This way, you get to know how your chat agents are doing.
There is a share button embedded in the chatbox that lets the visitors share your site on social media.
Learn More: 10+ Best Free WordPress Themes 2022
LiveChat lets you handle every conversation from a dashboard. To help you reach customers faster, there are colorful circles marked based on customer interaction that indicate how long a person has been waiting in the chat.
LiveChat is a premium live chat solution for WordPress. LiveChat offers plans regardless of the size of a business including startups. It’ll cost $19 per agent per month according to the starter plan. However, billing annually will cost you $16 as per the plan.
As LiveChat’s plans are agent-oriented, the more agents you have on your live support team, the more it will cost you. Having the tools- ratings and charts, it can be worth trying.
Tidio – Live Chat, Chatbots & Email Marketing
Tidio comes next in our list of live chat plugins for WordPress. Install the plugin, activate it, tweak a few settings and you’re ready to go. The plugin is as simple as that. You can choose from three designs that come with the plugin and adjust the color scheme as your choice.
There is support for various languages, that lets visitors interact in their own language. You can choose to show the plugin both at the right and left bottom corners of your site. Setting up agents of any number is possible and every agent can have their own avatar.
Tidio integrates well with other popular customer support services like Zendesk, GetResponse, SalesForce, MailChimp, and many more. You get access to the pro version right after installing the plugin. After seven days of free trial, you can choose to keep the pro version by paying for it or you have the option to downgrade to the free version. Then you can use it as a free live chat plugin for WordPress websites.
Tidio offers a personal approach to the live chat service territory. For instance, you can start live chat with a visitor addressing their location and even sometimes their name. This provides a whole new level of personal touch to the service.
Tawk.to
Tawk.to is a free live chat service that lets you monitor and chat with the visitors on your website. If you want a WordPress live chat plugin with a mobile app, you can try this one. You can respond to support tickets and create a help center to assist customers.
Integrating Tawk.to is very easy. All you have to do is install and activate its WordPress live chat plugin to your site. Then you need to connect your Tawk.to account. As soon as you’re done with the setup, you’re ready to monitor user activities and chat via your site.
The best part of Tawk.to is having an option to create a knowledge base. This helps you create answers for basic queries the customers might have. This way both your and the customers’ time is saved effectively.
Being an excellent and free service at the same time, Tawk.to covers a remarkable share of the live chat market on WordPress. If you have been looking for “WordPress plugin live chat free”, this one is a good option.
However, there is the “Powered by tawk.to” branding included with the free service. If that’s a problem for you, you can remove it just for $19 per month. Tawk.to also offers assistance in providing professional customer support for as low as $1 per hour.
ThriveDesk
ThriveDesk is a user-friendly help desk software that enables businesses to efficiently manage and streamline their support operations. With its range of features such as ticket management, live chat, and knowledge base, ThriveDesk proves to be a valuable tool. It is particularly well-suited for small businesses due to its affordability and ease of use.
ThriveDesk is a cloud-based software that offers a comprehensive set of features to enhance customer service operations, including a shared inbox for centralized support management, live chat functionality for real-time interactions, and a knowledge base for self-service options. Businesses can track ticket volumes, response times, and customer satisfaction through reporting capabilities.
ThriveDesk also provides integrations with popular tools like Autonami, Slack, WordPress, Surecart, Freemius, ensuring seamless connectivity and compatibility. The software further offers extensive customization options, including live chat customization, allowing businesses to tailor it to their specific needs. Additionally, it utilizes assistive AI for AI-powered editing options.
In terms of pros, ThriveDesk stands out for its simple and intuitive interface, making it easy to navigate and use. It is also priced affordably, offering flexibility for businesses with different budget considerations. However, it’s worth noting that certain features are limited to the paid plans, and there is no dedicated mobile app available.
Regarding pricing, ThriveDesk offers a Basic plan starting at $8 per user per month when billed monthly, or $6 per user per month when billed annually. The Pro plan is priced at $15 per user per month billed monthly, or $12 per user per month billed annually.
Userlike
Userlike is one of the best free live chat plugins for WordPress that lets you start a conversation with your customers right from your website. Chatting via popular messaging services like Facebook Messenger app, WhatsApp, SMS, and more is possible too. You can respond to the messages if you’ve received when you’re offline. You have to set up a free account after installing Userlike to use the service.
All the basic features are there in the free version of Userlike. The free plan comes with unlimited conversations. The paid plans offer more to the table.
You’ll get access to various features such as integration with other business tools and chat analytics. Customizing the chat widget is easy as well.
There is a feature integrated with Userlike that automatically sends a friendly text to a user who has been on your site for a certain time. This way, the interaction seems natural and reasonable for both parties. With 7 different languages to choose from, Userlike provides an easy medium to talk about things. There is an automatic translation system integrated too to take things further.
Zendesk Chat
Zendesk Chat is another popular live chat plugin for WordPress websites. Zendesk Chat offers the most as a free live chat plugin for WordPress. It lets you manage all your live chat conversations through a single dashboard. You can add mobile functionality to the live chat widget so that users can start a conversation right away regardless of their medium of contact.
There is no better option than Zendesk Chat if you’re looking for a costless, yet beautiful and professional-looking chatbox. The chat widget is highly customizable. Chat histories from the last 14 days are saved with the free plan, which upgrades to unlimited for premium plans. You can have unlimited free conversations per month using Zendesk Chat.
Formilla Live Chat
Formilla promises to enhance the customer experience with live chat integrated on your site. As mentioned on their site, the main goal of Formilla is to turn the visitors into customers. Formilla lets you check website traffic in real-time. You can see what country and region your visitors are located in through Formilla.
Formilla is a complete tool to track your users’ activities on your site and plan engagement based on that statistics. Formilla offers a chatbot integration to reply to visitors’ queries when you’re offline. This helps the audience feel not neglected in any way. Formilla offers iOS and Android apps making it easier to reach your customers on the go.
You can customize the chatbox, match the color of your chats with the brand, and so on. You can add faces of the team members who will respond to the customers making it feel more personal.
Formilla offers a 15-day free trial without requiring any credit card information. Formilla’s premium plan starts at $15 per month that covers basic needs for most of the site owners.
ChatBot
ChatBot is a modern platform to build conversational chatbots without any coding. If you can’t afford to spend money on support agents, you can easily choose ChatBot. Automatic customer support via ChatBot is fast and works just fine if you set it up nicely.
The perk of having a chatbot is you don’t need to be online all the time to offer a great customer support service. ChatBot brings various templates for you to get started.
With ChatBot, your customers can be sent general responses, and also fill up their thirst for individual queries. ChatBot offers Facebook Messenger integration to make it easier for customers to contact you.
ChatBot costs $50 per month on the starter plan which offers 1000 chats per month, 1 active chatbot, and all active integration. The pricing goes as high as $499 per month if you decide to get the business plan that maxes out every possibility with ChatBot.
Olark
Olark is a great live chat solution for WordPress. You can easily configure live chat automation rules to engage more customers and speed up your workflow. You get rich analytics (charts and graph forms) from these live chat sessions to help you plan accordingly.
There are transcripts that let you uncover actionable insights. Olark integrates well with MailChimp, HubSpot, Google Analytics, and more.
When it comes to pricing, Olark is very straightforward. Its cost starts from $19/month per seat to get you all the amazing Olark features. The plan includes unlimited chat history, customizable chatbox, data security, advanced reporting, targeted chat, and much more.
Sendinblue
Sendinblue is not just a live chat solution for WordPress. Sendinblue offers email marketing, email notifications, SMS marketing, live chats, etc. For instance, you can grow your email contact list with custom forms that you can integrate with your website.
Sendinblue offers a free plan. However, the starting paid package costs just $25. This plan covers live chat solutions as well as so many other features.
Chaport
Chaport helps you automate sales & support with chatbots. It feels like a messenger to customers when it comes to usability making it easier for them to take it more friendly. Chaport lets you answer questions from all channels in one place. You can use both the web version and the mobile version to interact with your customers.
Chaport is free to start with. The free plan comes with unlimited chats & websites, 30-day chat history, basic widget customization, etc. If you feel confident with the service, you have a choice to upgrade just for $15 per month (if paid annually) for the premium plan that covers chat histories for a year, auto-invitation, more platform integration, saved replies and so on.
Provide Support
Provide Support is another fantastic live chat plugin for WordPress. It’s very easy to set up and anyone can make the most out of it regardless of their skill level. To make things easier for everyone, Provide Support works flawlessly both on mobile and computer devices. This ensures an outmatched experience to the visitors regardless of their medium of visiting your site.
You can get started with Provide Support just in three steps. First of all, you need to create an account. Then you can use the web version of Provide Support or choose to install the Provide Support app available for Windows, Mac, Linux, iOS, and Android devices.
Then, all you have to do is add a live chat widget to your website. Voila! You’re done. Using Provide Support is really as easy as that.
There is a 10-day free trial of Provide Support. Provide Support price starts at $15/month which offers one agent at a time and all the features included. However, the flagship Provide Support plan costs $60/month with 10 seats included.
Drift
Drift is focused on delivering personalized customer experiences in real-time. This way, you can increase your revenue, shorten your sales cycles, and strengthen your brand in a short period. Drift speaks more aggressive language when it comes to boosting your sale. Drift’s confident words make it easier for business owners to trust their services.
The free plan of Drift offers features like live chat, email fallback, email signatures, welcome message, calendar integration, integrations with Slack & Google Analytics, and much more. The paid plan of Drift is kind of uncertain. There is no mention of the pricing of Drift. Drift encourages users to contact them in case of having a mind to upgrade.
Support Board
With its beautiful design, performance, stability, and innovative features, Support Board helps you integrate a better way to reach out for your customers. You can engage users via more than 6 rich message types.
You can also combine them to create surveys. Support Board offers a user registration system and multilingual support. There is an integrated knowledge base to help agents using the Support Board plugin.
Support Board costs a one-time payment of $59 which offers lifetime license, lifetime updates, 6-month premium support, etc. If you’re looking for a cost-effective live chat plugin solution, then Support Board is the right choice.
Crisp
Crisp is an all-in-one multi-channel messaging platform that connects companies & customers in a place. You can boost your sales through Crisp’s amazing ways of reaching customers such as targeted emails and in-app messages. You can use Crisp for free without entering any credit card details.
The free plan is basically for personal websites and anyone who wants a basic chat to communicate with visitors. However, the pro plan costs $25/mo which is focused on early-stage startups that want to improve their customer relationships. For companies, there is a $95 per month plan that covers all the basic needs as well as the extras.
Live Chat (Messenger API) + PolyLang
Live Chat (Messenger API) + PolyLang is an open-source plugin. This free WordPress plugin for live chat can help you start Messenger customer chat on your site. Just by adding the ID of your page, you can get started.
Visitors on your site can access the chat both by logging into Facebook Messenger or as a guest. If you have been looking for “WordPress plugin messenger live chat”, then this one can be your solution.
3CX Live Chat
3CX Live Chat is another free WordPress plugin live chat support solution. With more than 2million downloads alone from the WordPress repository, the plugin proves its worth when it comes to functionality.
You can use 3CX for a multichannel communications suite including voice and video. With the free pricing plan, you can enjoy unlimited conversations, fully customizable chat boxes, powerful integration, etc. Support agents can have profile pictures which is a premium feature we’re getting here for free. There are Android and iOS apps for 3CX Live Chat making it even more convenient.
Which live chat plugins for WordPress sounds the best to you? Let us know in the comments.
Disclaimer: This post may contain affiliate links and we may receive a small commission if you purchase something by following them. However, we recommend services/products that we believe good to serve your purpose.
